How GEOH Helped an Agency Recover $31,000 in Lost Billing
A home care agency came to GEOH with a backlog of unpaid and rejected claims their previous billing company had left unresolved. By the end, GEOH had recovered $31,042.52 that would have otherwise been lost for good.
The Challenge
Their previous billing company left a significant backlog of claims that were never submitted. On top of that, complex billing errors had gone unaddressed with no clear path to resolution.
The Solution
GEOH went through the agency's full billing history line by line — finding every unbilled visit, identifying why each claim was denied, fixing the errors, resubmitting, and following up until every claim was paid.
The Result
$31,042.52 recovered. Zero claims still outstanding. The agency is now fully caught up and no longer losing revenue to billing errors.
A home care agency realized they had a problem: a significant pile of unpaid and rejected claims that their billing team hadn't been able to resolve. Their previous billing company had left a backlog of claims that were never submitted — the work had been done, but no one had ever billed for it. They brought in GEOH to dig through everything.
Beyond the unsubmitted claims, GEOH uncovered a deeper layer of complex billing errors that had gone unaddressed for an extended period. Without an experienced billing team who knew how to identify and fix that kind of mistake, those claims had simply sat there with no clear next step.
GEOH went through the agency's full billing history line by line. They tracked down every problem claim, found all the visits that had never been billed, identified exactly why each denied claim was turned down, fixed the problems, resubmitted everything, and followed up until every single claim was paid.
$31,000
Recovered in previously lost billing
By the end of the engagement, $31,042.52 had been recovered — money the agency had earned but would have never seen. Zero claims remained outstanding, and the agency was fully caught up.
Billing mistakes don't have to mean permanent lost revenue. With the right expertise and a thorough review, old claims can be corrected and collected, even long after the original service date. And when it comes to denied claims, having knowledgeable support to catch and correct these errors makes a real difference.
Ready to recover your lost billing?
GEOH's billing experts can audit your claims history and recover revenue you may not know you're missing. Schedule a call today.
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